Privacy policy

Overview

This Privacy Policy explains how SharpMile LLC (“SharpMile,” “we,” “our,” or “us”) handles personal and business information when you use sharpmile.com, app.sharpmile.com, our dispatch services, or related communications. By using these services, you acknowledge the practices described here.

1. Information we collect

We may collect information you provide directly, including your name, business name, email address, phone number, mailing address, requested role, login credentials, DOT or MC information, equipment and driver details, and support communications.

When needed to deliver logistics services, we may also process shipment, lane, appointment, rate, location, status, document, invoice, and payment-related records. Our websites and platform may collect technical information such as IP address, browser type, device information, pages viewed, cookie identifiers, and security or audit events.

2. How we use information

We use information to provide and improve dispatch and platform services; authenticate and approve users; coordinate loads, drivers, equipment, documents, and settlement workflows; communicate service or security updates; provide customer support; detect fraud or misuse; comply with legal obligations; and protect SharpMile, our customers, and the network.

SharpMile may use bounded artificial-intelligence features to organize information, summarize activity, explain recommendations, or identify missing details. Consequential actions such as bookings, payments, access approvals, and account changes remain subject to authorized human control.

3. SMS and other communications

If you opt in to receive text messages, we may send operational, account, or service-related messages to the number you provide. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages and HELP for help. Consent to receive marketing text messages is not a condition of purchase.

Mobile opt-in and consent information is not sold or shared with third parties for their own marketing purposes. We may share information with service providers that help us deliver communications, subject to appropriate restrictions.

4. When we share information

We may share information with parties involved in an authorized freight transaction; vendors that support hosting, authentication, communications, security, analytics, or payment workflows; professional advisers; and government or legal authorities when required by law or necessary to protect rights and safety. We do not sell personal information.

Access within SharpMile is limited by role and business purpose. Protected shipment and account records should be shared through the authenticated platform rather than public email whenever possible.

5. Payment information

Approved subscriptions and supported payment workflows are processed by payment providers such as Stripe. SharpMile may receive customer identifiers, subscription status, invoice amounts, transaction references, and limited billing contact information. SharpMile does not receive or store complete card numbers through its public forms.

Payment providers process information under their own privacy terms and legal obligations. Payment or payout features may require additional identity, business, tax, sanctions, fraud, or country-eligibility review.

6. International processing

SharpMile may review applications from dispatch professionals outside the United States and may use service providers that process information in other countries. Where required, we use contractual, technical, and organizational measures designed to protect information during international processing.

Submitting an international partner application does not guarantee platform access, payment eligibility, or a commercial relationship.

7. Data security and retention

We use administrative, technical, and organizational safeguards designed to protect information, including approval-gated accounts, server-side authorization, role-based controls, database-level security, and activity records. No system is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, meet legal or contractual obligations, resolve disputes, and protect the network. Retention periods depend on the type and purpose of the information.

8. Cookies and similar technologies

We may use essential cookies for authentication, security, preferences, and platform operation, along with limited analytics that help us understand performance and improve our services. Browser settings can control many cookies, but disabling essential cookies may prevent secure features from working.

9. Your choices and rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, or a copy of certain personal information; object to or restrict certain processing; withdraw consent; or appeal a privacy decision. We may need to verify your identity and authority before completing a request.

You can update certain profile information through the platform, opt out of marketing emails using the unsubscribe method provided, or contact us about privacy choices. Operational and security communications may still be required while you maintain an account.

10. Children, external links, and changes

SharpMile services are intended for businesses and adults involved in logistics operations and are not directed to children under 13. Our services may link to third-party websites governed by their own privacy practices. We may update this policy, and will post the revised date and provide additional notice when required.

11. Contact us

Questions or requests about this Privacy Policy can be sent to: