Overview
These terms govern your use of SharpMile services. Additional written agreements, rate confirmations, carrier or broker agreements, and service-specific terms may also apply. If a separate signed agreement conflicts with these general terms, the signed agreement controls for that subject.
1. Accounts and approved access
You must provide accurate information, protect your credentials, and use only the role and company access authorized by SharpMile. Account requests may require email, identity, authority, insurance, company, or role review. SharpMile may suspend or limit access to protect users, data, or operations.
2. Freight and dispatch operations
Users remain responsible for reviewing load details, rates, equipment fit, appointments, legal requirements, safety considerations, documents, and counterparties before making a commitment. Platform status, recommendations, or communications do not replace required professional judgment or regulatory compliance.
3. AI-assisted features
SharpMile AI may help organize information, prepare briefs, summarize activity, identify missing details, or explain recommendations. AI output may be incomplete or incorrect and must be reviewed. AI does not independently make binding bookings, approve accounts, transfer funds, or replace authorized human decisions.
4. Rates, subscriptions, invoices, and payments
Rates, dispatch fees, commissions, subscription amounts, payment timing, refunds, and settlement obligations are governed by the applicable checkout, transaction record, or written agreement. Recurring subscriptions continue until cancelled under the applicable offer and provider workflow. Platform displays support visibility but do not alter signed commercial terms.
Licensed payment providers process supported card payments, subscriptions, and eligible payout flows. SharpMile does not promise that payment or payout services are available in every country and does not represent a platform record as a bank account, stored-value account, or customer balance held by SharpMile.
5. Independent dispatcher partners
Independent dispatcher applicants are not employees of SharpMile merely because they apply for or use a partner workspace. Approval may require identity, business-purpose, experience, carrier-authorization, country, tax, sanctions, fraud, and provider-eligibility review. Each dispatcher must use an individual account and may access only carrier workspaces that the carrier has authorized.
Independent dispatcher businesses remain responsible for their customer agreements, taxes, personnel, local law, representations, and professional conduct. Password sharing, unauthorized carrier access, or misrepresentation of carrier authority is prohibited.
6. Acceptable use
You may not misuse accounts, access data without authorization, interfere with platform security, submit unlawful or misleading information, upload malicious content, scrape protected data, impersonate another party, or use SharpMile for unlawful transportation activity. You must respect confidentiality and the rights of other users.
7. Availability and changes
We work to keep SharpMile available and reliable, but services may change, be interrupted, or require maintenance. Features and previews may evolve. To the extent permitted by law, services are provided without guarantees of uninterrupted availability, particular freight volume, specific rates, or business results.
8. Responsibility and disputes
Each user and company remains responsible for its conduct, personnel, equipment, authority, insurance, safety, compliance, and contractual obligations. Liability limitations, indemnity, governing law, and dispute procedures may be further addressed in your signed SharpMile agreement.
9. Contact
Questions about these terms may be sent to support@sharpmile.com, by phone at 551-502-1314, or by mail to SharpMile LLC, 7210 Reading Road, Rosenberg, TX 77469.